Recent Posts

Expert Help For Our Kansas Neighbors Also

7/8/2019 (Permalink)

SERVPRO of Carthage/Joplin serves more than just Joplin and Carthage Missouri. Most people recognize us as one of the premier water clean up companies in all of southwest Missouri, including Jasper, Newton, Barton, Lawrence, Barry, and McDonald counties.

But did you know our ability to help those in need following an emergency spans to southeast Kansas as well? For over three decades we have made the short trek across the border to emergencies of all types.

Just like we have employees scattered around the southwest Missouri area, we also have employees who live in both Cherokee and Crawford counties in Kansas. This makes for a fast response to an emergency water damage in those counties, plus Labette, Neosho, and Bourbon counties.

It doesn’t matter where you live in Southwest Missouri and Southeast Kansas, SERVPRO of Carthage/Joplin is here to make it “Like it never even happened.” Give us a call the next time water damages your home or business. 417-623-1388.

SERVPRO Gives Back - Sound The Alarm Event 2019

6/17/2019 (Permalink)

Bryan, Stephanie, and Chris of SERVPRO of Carthage/Joplin get set to canvas the neighborhood in the 2019 Sound the Alarm event.

Giving back to the community that has supported us for so long is very important to us SERVPRO of Carthage/Joplin. In the past we have sponsored local youth activities and participated in fund raising activities for local first responders among other things. In April we participated in an event that was close to our heart.

Each week we see people who have been affected by a home fire. Many times, the results are devastating. It is staggering to us how many people we talk to in the aftermath of a fire who either did not have smoke alarms, or the smoke alarms were so old they were not able to do their intended job.

SERVPRO of Carthage/Joplin partnered with the American Red Cross on Saturday April, 20, 2019 for the Sound the Alarm event. The collection of volunteers was able to canvas over twenty square blocks in the city of Joplin, MO. From door to door we were able to verify that the homes contained the sufficient number of alarms necessary and to test to see if they were working properly. Those households who did not have adequate alarms were able to receive free alarms installed by the Joplin Fire Department.

Plans are already underway to participate in the annual event next spring.

Stay Clear of Flood Water

6/10/2019 (Permalink)

It is popular to see people who have suffered wide spread flooding to be casually wading through the flood waters. While some contact with the flood water is inevitable, it should be done with care and kept to a minimum.

Parts of the entire country it seems have been affected by floods this year. The Joplin area has most defiantly had our share. But this water from rivers and creeks that have jumped their banks is not a healthy environment.  Once the water escapes its normal channels it can pick up any combination of pollutants from the ground it runs over and the structures it runs through.

These flood waters can contain insecticides, harmful bacterial, dangerous chemicals, and a whole laundry list of other harmful substances. For this reason, flood water is categized as category three or “black” water. This is the same category as raw sewage.

For these reasons, exposure to flood waters should be kept to minimum. Individuals who are extremely young or old, or who have a compromised immune system are especially at risk. If all possible pets should be kept away as well.

May 22nd Tornado... Part II

6/3/2019 (Permalink)

For the second time in less than a decade, May 22nd has proven to be a horrific day in the Joplin area. On the eight-year anniversary of the deadly EF-5 Joplin tornado the area was again hit, this time by an EF-3. The city of Carl Junction took the brunt of the storm. The neighborhood of Briar Brook was hit especially hard.

SERVPRO of Carthage/Joplin was asked to come in to provide a variety of services. Homes that suffered minimal damage needed water damage dry out services. Others required demolition of wet building materials. The hardest hit required complete pack-outs to remove the tenant’s possessions so repairs could be made.

Our franchise could not have helped so many people by ourselves. Traveling storm teams from five different states responded to help us. Working side by side with our SERVPRO family we were able to greatly expand our capacity to help so many more people.

Witnessing these events is never easy. The aftermath of a tornado is emotional exhausting. But there is also a great sense of satisfaction and purpose in helping our neighbors in need. That is what makes SERVPRO a special place to work.

Water Damage in a Multi-Tenant Medical Facility

6/3/2019 (Permalink)

In the commercial realm working with multiple tenants in the same commercial space is common. This was recently demonstrated in a water damage to a local medical facility.

The damaged building was a four-story complex. A roof drain broke during heavy rains and flooded the entire northeast corner of the building on all four floors.  The tenants were a collection of independent medical professionals, and other medical offices and clinics maintained by two different hospital groups.

Safe to say the needs of each tenant was unique. We accommodated as much as we could in each set of circumstances.  The top priority for all however, was to get back in business 100% as soon as possible. Patients were depending on a clean and healthy facility to seek treatment.

In the end all were pleased despite the interruptions and irritating working surroundings. 

Service Your Sump Pump

5/13/2019 (Permalink)

If you have basement chances are water will at some point be in where it is not supposed to be. Normally the last line of defense is a sump pump. If water is getting into the basement a sump pump will collect the water and send it away, normally into the structures main drain. When we see the amount of rain fall that we have seen over the last few weeks, these pumps more than pay for themselves in preventing water from collect in basements and crawlspaces.

Unfortunately, sometimes these pumps fail. When they do the effects can be catastrophic. What can you do to prevent a sump pump failure? Here are a few things you can do to lessen the chance you get caught with a non-functional pump and a basement full of water.

  • Test the pump prior to forecasted rain. Most basement pump pumps are installed in a well or hole in the floor. A float is attached to the pump and when the float is engaged the pump will activate. Fill the well with a bucket of water. Pour just enough to engage the pump to see if it is working properly.
  • Test the battery back-up. Many pumps are outfitted with a battery back up system. In the scenario the electricity goes out, the battery will kick in and the pump will continue to do its job. Just like any battery, this battery can go bad over time. Make sure you have a good strong battery connected to the pump.
  • Inspect all connections. The sump will pump the water out through pipes. Sometimes it is a simple, straight line connection. Sometimes you may be dealing with multiple turns, unions, and other connections. Inspect all connections to ensure they are solid. The last thing you want to do it pump the water right back into the basement through busted plumbing.

Sometimes despite the best preventative measures a pump can simply fail or as we have seen many times this last week, simply be overwhelmed with the volume of water. If that happens don’t fear! SERVPRO of Carthage/Joplin is here to fix you up “Like it never even happened.”

SERVPRO Expands Capacity

5/13/2019 (Permalink)

I tell people all the time I love working for SERVPRO of Carthage/Joplin because it is the best of both worlds. I work for a small family owned business that has root deep in our community. Greg and Barbra Cook have owned our SERVPRO franchise for over 33 years.  Barb grew up right here in Carthage.

But I also work for a powerful brand. SERVPRO offers the industry best support through education and resources. Part of the extraordinary support is the ability to increase our capacity during a storm event.

During the last few weeks the Joplin area was inundated with heavy rainfall. We had more water damages being called into our office than we could handle. But instead of turning that work away, we were able to give our local customers the very same SERVPRO quality work by inviting in another SERVPRO franchise.

SERVPRO of Lexington agreed to travel to southwest Missouri and help with our work load. Suddenly we had expanded our capacity. They brought in experienced educated technicians, equipment, and the very same Hero Ready attitude you come to expect from SERVPRO of Carthage/Joplin.

With this type of ability to drastically expand our capacity, there is no job too big for our family owned franchise business. And the best part is you get to do business with a local community partner when a disaster strikes.

Kitchen Fires, A Bigger Threat Than You May Think.

5/13/2019 (Permalink)

We are through the winter season here in the Four States. Typically, that is the busy season for fires.  So many times, we associate home fires with heating. It is true we have seen devastating fires result from fireplace and space heaters malfunctions and accidents. But the number one cause of fire in US homes is actually cooking related fires.

Cooking related fires account for nearly one-half of all fires (43%) according to the National Fire Protection Association. While the vast majority of these fires happen in the months with holidays known for large family meals, this is a potential hazard for all of us all year round.

Unattended or distracted cooking is the number one culprit in these fires. As you start to invite friends and family over to enjoy the spring weather and share a meal, pay attention to what is going on in the kitchen.

A friendly reminder for your neighbors at SERVPRO of Carthage/Joplin who are always “Here to help.”

We Understand the Challenges in Assisted Care Facilities

4/22/2019 (Permalink)

Assisted care and memory care facilities present challenges that other commercial jobs do not. We have responded to dozens of assisted care facilities over the years for services that ranged to basic carpet cleaning to flood and fire mitigation and clean up. This is always a challenging time not only for the facility employees but for their guests as well.

The top priority in any project is safety. In these cases, it is tenfold. In the best-case scenario, all guest can be moved away from effected areas but that is not always an option. Security of the property is very important. While the project is going on exits must remain secure. A wondering guest of the facility who leaves the property through a propped open door is a dangerous situation.

Another issue are trip hazards and blocked access because of equipment. Special attention needs to be used with hoses and power cords as to keep walkways as clear as possible. A larger than normal area needs to left in walkways to accommodate walkers, wheel chairs and even gurneys and other emergency medical equipment and personnel.

Life in these types of facilities is many times very structured. This interruption to the normal schedule can be difficult for the guests to handle. Some guests are intrigued and curious about our presence. In either case, patience and care needs to be shown to all guests. Guest must be treated with dignity and respect.

As stressful of a time as this can be, facility administrators and staff can be put to some degree of ease knowing our experience in these types of projects. Our goal is to always get business back operational in as little time as possible while being as least invasive as possible.

NOAA Weather-Ready Ambassador

4/15/2019 (Permalink)

The NOAA Weather-Ready Nation Ambassadors program is an effort to formally recognize NOAA partners who are actively improving the nations readiness and responsiveness to severe weather events. NOAA (National Oceanic and Atmospheric Administration) initiated the program to help build a country that is ready and responsive to Mother Nature’s worst.  

NOAA ambassadors are located all over the country. Each one works closely with NOAA in helping inform the public of weather risks through various platforms, with social media being of the largest.

In December of 2018 SERVPRO of Carthage/Joplin was selected as a Weather-Ready Ambassador. It is our commitment to help keep our neighbors in the Joplin, Missouri area informed of weather activity as well as timely information how to prepare for inclement weather. Watch for these messages on our Facebook, Instagram, and Twitter accounts.

This program works well with the principals SERVPRO has been built on. Like our partners across the country, SERVPRO of Carthage/Joplin takes pride in educating those in our community on emergency preparedness. While we work with NOAA to keep people safe in the event of severe weather, we have over three decades of experience helping people deal with the aftermath of the same storms. If your home or business suffers damage because of storms we can make it “Like it never even happened.” Give us a call at 417623

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