Recent Posts

Service Your Sump Pump

5/13/2019 (Permalink)

If you have basement chances are water will at some point be in where it is not supposed to be. Normally the last line of defense is a sump pump. If water is getting into the basement a sump pump will collect the water and send it away, normally into the structures main drain. When we see the amount of rain fall that we have seen over the last few weeks, these pumps more than pay for themselves in preventing water from collect in basements and crawlspaces.

Unfortunately, sometimes these pumps fail. When they do the effects can be catastrophic. What can you do to prevent a sump pump failure? Here are a few things you can do to lessen the chance you get caught with a non-functional pump and a basement full of water.

  • Test the pump prior to forecasted rain. Most basement pump pumps are installed in a well or hole in the floor. A float is attached to the pump and when the float is engaged the pump will activate. Fill the well with a bucket of water. Pour just enough to engage the pump to see if it is working properly.
  • Test the battery back-up. Many pumps are outfitted with a battery back up system. In the scenario the electricity goes out, the battery will kick in and the pump will continue to do its job. Just like any battery, this battery can go bad over time. Make sure you have a good strong battery connected to the pump.
  • Inspect all connections. The sump will pump the water out through pipes. Sometimes it is a simple, straight line connection. Sometimes you may be dealing with multiple turns, unions, and other connections. Inspect all connections to ensure they are solid. The last thing you want to do it pump the water right back into the basement through busted plumbing.

Sometimes despite the best preventative measures a pump can simply fail or as we have seen many times this last week, simply be overwhelmed with the volume of water. If that happens don’t fear! SERVPRO of Carthage/Joplin is here to fix you up “Like it never even happened.”

SERVPRO Expands Capacity

5/13/2019 (Permalink)

I tell people all the time I love working for SERVPRO of Carthage/Joplin because it is the best of both worlds. I work for a small family owned business that has root deep in our community. Greg and Barbra Cook have owned our SERVPRO franchise for over 33 years.  Barb grew up right here in Carthage.

But I also work for a powerful brand. SERVPRO offers the industry best support through education and resources. Part of the extraordinary support is the ability to increase our capacity during a storm event.

During the last few weeks the Joplin area was inundated with heavy rainfall. We had more water damages being called into our office than we could handle. But instead of turning that work away, we were able to give our local customers the very same SERVPRO quality work by inviting in another SERVPRO franchise.

SERVPRO of Lexington agreed to travel to southwest Missouri and help with our work load. Suddenly we had expanded our capacity. They brought in experienced educated technicians, equipment, and the very same Hero Ready attitude you come to expect from SERVPRO of Carthage/Joplin.

With this type of ability to drastically expand our capacity, there is no job too big for our family owned franchise business. And the best part is you get to do business with a local community partner when a disaster strikes.

Kitchen Fires, A Bigger Threat Than You May Think.

5/13/2019 (Permalink)

We are through the winter season here in the Four States. Typically, that is the busy season for fires.  So many times, we associate home fires with heating. It is true we have seen devastating fires result from fireplace and space heaters malfunctions and accidents. But the number one cause of fire in US homes is actually cooking related fires.

Cooking related fires account for nearly one-half of all fires (43%) according to the National Fire Protection Association. While the vast majority of these fires happen in the months with holidays known for large family meals, this is a potential hazard for all of us all year round.

Unattended or distracted cooking is the number one culprit in these fires. As you start to invite friends and family over to enjoy the spring weather and share a meal, pay attention to what is going on in the kitchen.

A friendly reminder for your neighbors at SERVPRO of Carthage/Joplin who are always “Here to help.”

We Understand the Challenges in Assisted Care Facilities

4/22/2019 (Permalink)

Assisted care and memory care facilities present challenges that other commercial jobs do not. We have responded to dozens of assisted care facilities over the years for services that ranged to basic carpet cleaning to flood and fire mitigation and clean up. This is always a challenging time not only for the facility employees but for their guests as well.

The top priority in any project is safety. In these cases, it is tenfold. In the best-case scenario, all guest can be moved away from effected areas but that is not always an option. Security of the property is very important. While the project is going on exits must remain secure. A wondering guest of the facility who leaves the property through a propped open door is a dangerous situation.

Another issue are trip hazards and blocked access because of equipment. Special attention needs to be used with hoses and power cords as to keep walkways as clear as possible. A larger than normal area needs to left in walkways to accommodate walkers, wheel chairs and even gurneys and other emergency medical equipment and personnel.

Life in these types of facilities is many times very structured. This interruption to the normal schedule can be difficult for the guests to handle. Some guests are intrigued and curious about our presence. In either case, patience and care needs to be shown to all guests. Guest must be treated with dignity and respect.

As stressful of a time as this can be, facility administrators and staff can be put to some degree of ease knowing our experience in these types of projects. Our goal is to always get business back operational in as little time as possible while being as least invasive as possible.

NOAA Weather-Ready Ambassador

4/15/2019 (Permalink)

The NOAA Weather-Ready Nation Ambassadors program is an effort to formally recognize NOAA partners who are actively improving the nations readiness and responsiveness to severe weather events. NOAA (National Oceanic and Atmospheric Administration) initiated the program to help build a country that is ready and responsive to Mother Nature’s worst.  

NOAA ambassadors are located all over the country. Each one works closely with NOAA in helping inform the public of weather risks through various platforms, with social media being of the largest.

In December of 2018 SERVPRO of Carthage/Joplin was selected as a Weather-Ready Ambassador. It is our commitment to help keep our neighbors in the Joplin, Missouri area informed of weather activity as well as timely information how to prepare for inclement weather. Watch for these messages on our Facebook, Instagram, and Twitter accounts.

This program works well with the principals SERVPRO has been built on. Like our partners across the country, SERVPRO of Carthage/Joplin takes pride in educating those in our community on emergency preparedness. While we work with NOAA to keep people safe in the event of severe weather, we have over three decades of experience helping people deal with the aftermath of the same storms. If your home or business suffers damage because of storms we can make it “Like it never even happened.” Give us a call at 417623

Twitter @SERVPRO5318

Will April Showers Bring You may Flowers or Floods?

4/8/2019 (Permalink)

Spring is in the air. Finally! The old adage is April showers brings may flowers. Of course, those April showers can also bring April water damages if you are not prepared. One area we see as a problem is guttering and drainage systems.

Clogged gutters do not drain efficiently. The water trapped in the clogged gutters must go somewhere, and many times its into your home or business. As the temperatures warm up and we start our spring-cleaning projects do not neglect cleaning your gutters. 

Once the rain waters drain from the gutters it needs somewhere to go. If it is not guided away from your home you could once again be looking at a flooding situation in your home. Make sure your down spouts are properly outfitted to get the water at least four feet from the structure. Watch to make sure water is not pooling up against your foundations after a heavy rain. If it is not draining away from your property, the pooled water can eventually seep back into your basement or crawlspace.

If April showers do cause April water damages call SERVPRO of Carthage/Joplin to mitigate immediately. Don’t let the problem get worse. Don’t let April showers turn into May mold remediation!

Casino Restroom Fire

4/8/2019 (Permalink)

Fire Damage Casino Restroom Fire A fire started in a wastebasket in this casino restroom caused quite a mess.

When disgruntled gamblers have a poor night at the casino most go home to lick their wounds. Some are more disruptive.  Some will be vocal and create a scene. Some start fires in the casino bathroom wastebasket.

Okay, full disclosure we nor the casino officials are sure exactly how or why the fire started in the men’s restroom. Although vandalism is likely, the how or way was not nearly as important to them as getting the public restroom back up and operational as soon as possible.

For that task SERVPRO of Carthage/Joplin was called in. A contractor performed the demolition to the badly burned wall but it was up to SERVPRO to do an extensive cleaning. Soot was found on almost all surfaces of the large public restroom. The soot was removed by hand cleaning on all the floors, walls, ceiling, stalls, and fixtures. The walls were prepped for a sealer and fresh paint to be applied. After a complete deodorization which included cleaning the HVAC ducts the restroom was back to being operational in no time.

No one likes to be the victim of vandalism. Its not only cost your business money for repairs but in many cases its loss of use costs much more. Let SERVPRO of Carthage/Joplin lend a hand in getting up operational as soon as possible whether it is a result of vandalism, man-made, or natural disasters.

Our Goal Is Simple…Get You Back in Business

3/25/2019 (Permalink)

Commercial Our Goal Is Simple…Get You Back in Business Commercial water loss in Columbus, KS

Dozens of local business have relied on SERVPRO of Carthage/Joplin after a disaster here in the Joplin area. Whether it was because of a flood, a fire, or even storm damage, local business owners trust SERVPRO to get them back up and running.

Statistics nationwide show that 50% of businesses that are forced to close their doors due to suffering some sort of disaster do not open the doors back up. Ever! Even worse is the majority of the business that do reopen still fail in the next three years.

Our goal is very simple when we respond to a commercial loss of any type. We are going to beat the odds! SERVPRO of Carthage/Joplin is dedicated to helping people restore their lives, and do it as fast as possible. Interrupted service can be a killer to business of any size but especially to a small business. Our team has the knowledge and experience to get you back operational in as little time as possible.

Once on site, we can set a strategy and a plan of action that fits your individual needs. If staying operational is an option during the mitigation and restoration process, we will find a way to work around that.

Fast response and expert care are not the only thing necessary for navigating a disaster successfully. Are you ready for a disaster? Do not be caught off guard. Here is a blog we wrote a while back that explains our Emergency Ready Profile® program.

Windy Weekend, Reminds Us Spring Storms Are Around the Corner

3/11/2019 (Permalink)

While temperatures continue to be on the cool side, Mother Nature reminded us that spring is around the corner. Sixty mile an hour wind gusts this last weekend was a reminder to the destructive nature of spring storms. The Joplin area suffered some minor damage. Down trees, and road signs, as well as some minor structure damage could be spotted around the area.

So, with that mind we probably need to go over our annual sever weather reminders. First, have an emergency kit ready. See our blog from last year to help build your own kit.

Spring storms carry a large amount of rain so we typically see an increase in water intrusions in the months of March through May. The destructive power of wind can also bring havoc to your home or business. We offer emergency board-up and security services if the wind leaves your structure vulnerable to the elements.

If something was to happen to you home or business please know we specialize in finding disaster recovery solutions. This goes beyond just mitigation and cleaning. We use our three decades of experience to try to be a resource to any obstacle you face in recovery. Our goal; doing what it takes to get you back to normal as soon as possible “Like it never even happened.”

Courthouse Flood Presents Challenges

3/4/2019 (Permalink)

Commercial Courthouse Flood Presents Challenges The main hallway of the courthouse after standing water had been extracted.

Over the past weekend a pipe burst between the first and second floor of an area county courthouse. SERVPRO of Carthage/ Joplin was called in Sunday morning by the county Emergency Manager. The EM was familiar with SERVPRO because of the work our company has done in collaborating with the county LEPC (Local Emergency Planning Committee). The entire first floor, over 10,000 square feet was affected. Besides just the size of the job, this project present other unique challenges.

Like all commercial projects, time was of the essence. This floor included the county planning and mapping department as well as the Assessor’s office and Parole office and county Emergency Management. Many people were dependent on us to do everyday business at the courthouse.

The second challenge was the amount of contents that needed to be moved out or blocked up out of harms way. Over thirty offices containing desks, chairs, file cabinets, copy machines, and other office furniture and equipment were affected. Fortunately, the volunteer fire department was able to assist in much of the heavy lifting.

Finally, we had to deal with the valuable and sensitive nature of what was stored in this courthouse. Racks upon racks of files containing information on every property in the county was in a room affect by water in the Assessor’s office. In the Parole office a court official was required to be present the entire time we were moving file cabinets.

Despite the challenges the majority of that level of the courthouse was open at the start of business Monday morning. The Parole office, where the water intrusion started was closed for a few days while a more extensive dry out was performed.   

By the end of the week the people were milling about the space, doing business “Like it never even happened.”