If you have a fire or water emergency, please call us now at (417) 623-1388

To have the optimal experience while using this site, you will need to update your browser. You may want to try one of the following alternatives:

Fire & Water - Cleanup & Restoration

Archived Blog Posts

Char Your Dinner, Not Your Home!

3/31/2021 (Permalink)

Summer time for many of us means spending time with family and friends outdoors. SERVPRO of Carthage – Joplin wants to make sure these activities are conducted in a safe way in the Joplin area. Each year we respond to property damage claims caused by grills or outdoor fires. According to the U.S. Consumer Product Safety Commission over 8,700 of Americans are injured annually by mishaps with outdoor grills. Each year grills are linked as the cause to over 8,900 structure fires with property damage totaling millions of dollars. Here are a few tips from the National Fire Protection Association that can help you enjoy outdoor fire in a safe way.

BBQ purest will tell you charcoal is the only way to go and these type of grills and smokers are common because of that. Never use any product other than starter fluid designed specifically for charcoal grills. Once the charcoal has been lit, the starter fluid needs to be put away; never add fluid to coals after they are lit.

Gas or propane grills offer their own safety issues. Always check hose connections to insure there are no leaks. It is probably a good idea to use soapy water to periodically check the hose for leaks. No matter which style of grill you are using always make sure the grill is a safe distance from any structure. Weber Grills recommends a minimum of two feet between your grill and any combustible materials on their website. Always be aware of hot coals or ambers that may escape the cooking area or fire box.

When enjoying a fire pit or any other outdoor fire follow the same guidelines when lighting the fire as you would when using a charcoal grill. Remember to keep in mind wind speeds and direction before enjoying an outdoor fire.

We hope these tips help you enjoy a fun and safe summer of grilling and evenings around the fire. Mishaps do happen even when precautions are taken. If you experience fire damage to your home because of fire of any kind please call us immediately. SERVPRO has the training and experience to make it "Like it never even happened.”

3 Facts About Smoke Alarms

3/31/2021 (Permalink)

furniture inside a home damaged by fire Fire damage to a home in Oronogo, MO.

Three Important Facts About Smoke Alarms

Did you know that many Oronogo, MO, homes don’t have a working smoke alarm in each of their bedrooms? While newly constructed homes are required to have alarms in order to pass inspection, many older homes don’t have them. According to the National Fire Protection Association, your risk of dying in a home fire is reduced by 50% if you have functioning smoke detectors. Here are three important facts about smoke alarms.

1. Smoke Alarms Save Lives
Most people don’t anticipate being involved in a home fire. Unfortunately, home fires often happen during the night when homeowners are asleep; therefore, it’s essential to have a working smoke detector in every bedroom and outside every sleeping area. There should also be smoke alarms in the basement, even if no one sleeps downstairs. To increase your level of protection, make sure your alarms are interconnected. Therefore, if one alarm sounds then the rest will also beep.

2. Smoke Alarms Should Be Tested
Once you’ve installed a smoke alarm in every room of your home, test them each month. While new alarms should work for many years, it’s still advised to test them monthly. Simply stand on a stool or ladder and press the test button. This simple test will ensure that your smoke detectors are in good working condition.

3. Smoke Alarms Need To Be Replaced
Most homeowners are unaware that smoke detectors need to be replaced; fortunately, there is a simple way to check them. Take the alarm off of the ceiling or wall and check the manufacture date. The date will likely be located on the back of the alarm. If the manufacture date is older than 10 years, your alarm needs to be replaced. If it’s less than 10 years old, place the alarm back on the ceiling or wall.
The risk of injury and death can be greatly reduced when homeowners have a working smoke alarm in every room of their home. If your Oronogo, MO, experiences any type of fire damage, fire restoration specialists are available to help.

How To Navigate a Power Outage At Your Business

3/31/2021 (Permalink)

Commercial power generator A generator is a first line of defense against power outages.

A power outage can cripple your business if you don't prepare it for the arrival of severe weather or other emergencies in Seneca, MO. You can keep your business running as usual if have a backup energy source.

What Are the Costs of Losing Power at Your Business?

Although power interruptions are common, they often catch business owners by surprise. Loss of power at your business can have devastating consequences, including:

  • Loss of data stored on computers
  • Low employee productivity
  • Electrical surges that damage equipment
  • Lost customers

How Can You Run Your Business When Power Goes Out?
Halting your daily operations is not inevitable if you devise a thoughtful business continuity plan. In addition to training your staff about the importance of data backups, you should make provisions for emergency power sources.
A portable generator is an affordable option to help your business get through a power outage. You must determine how much power your business requires in advance of a potential emergency and choose a generator that provides the appropriate voltage for your needs. For example, in addition to powering your computers and phone system, you will likely need to consider lighting and other electronic devices such as copiers, automatic doors or security systems.
When preparing your business continuity plan, remember to account for the fuel supply you will need to run your backup portable generator. The two most common options are oil and gasoline. Regardless of which option you choose, it is necessary to keep an adequate fuel supply on hand to ensure that you can power your business for at least two or three days.
Part of your preparation for losing power should also include getting an uninterruptible power source battery to keep your electronics running. A UPS is vital to ensure you have enough time to properly shut down your computers until your generator kicks in.
When a severe storm or another emergency leads to a power outage or damages your business in Seneca, MO, a disaster recovery service can help you get back up and running.

Did Spring Showers Leave You With Unwanted Growth?

3/28/2021 (Permalink)

Spring storms in Carthage may bring unwanted moisture into your home or business. Storms may damage roofs which may leak, or basements are unable to keep water out during high rainfall events.  No matter the reason how, moisture not properly mitigated cause problems and many times that problem in mold. Now we are into the summer season and the phone has begun ring with people realizing they have mold issues that probably started back in the spring.

Mold can cause a variety of health effects and can significantly damage your property. It is a serious situation which demands serious consideration.  Mold damage scenarios very from one occasion to another but some basic processes remain in place for every job.

Step one is a call to SERVPRO of Carthage-Joplin. We are the local experts in mold remediation and have over 30 years of experience. We have the training and equipment needed to thoroughly and safely restore your home or business.

After a professional inspection we look to set containment. Containment allows us to isolate the area contaminated and prevent contamination to other parts of the structure. We will also bring in filtration equipment that captures airborne mold spores. Air scrubbers and HEPA vacuums are also used to capture spores from the air and surfaces.

Antifungal and antimicrobials are used to kill mold colonies and prevent new growth. Porous materials like sheetrock or carpet may need removed and properly disposed of depending on the level of contamination.  If materials needed to be removed then the final step is to replace these materials.  

While the steps are fairly straight forward remember every situation is different. SERVPRO professionals have training and technology to locate hidden mold and moisture to completely eliminate the problem.  Mold spores can be harmful so protection of those exposed to it is a priority. Don’t make the mistake by trying to handle this task on your own. This is a job most defiantly needs to be left to the pros.

Water you don't see can cost you money.

3/26/2021 (Permalink)

Water is the single most amazing substance on the planet.  Over 70% of the planet’s surface is covered by water. Our bodies are made up of over 60% water. Life as we know it is not sustainable without water. If you’re in the water damage restoration business what may amaze you the most is water’s incredible ability to travel. Water has an uncanny ability to travel around, over, and through about anything. For this fact, we at SERVPRO of Carthage-Joplin often talk about the water you don’t see. Hidden moisture in your Joplin property can cause serious damage to your home or business and even your health. That is why even perceived “small” water damages should be handled by professionals.

To protect your investment you really need to view every water intrusion as a real threat.  SERVPRO has the experience, training, and the tools to properly scope water damaged property. Today we want to focus on the basic tools we use track the moisture.

  •         Moisture Sensors are used to detect moisture. They can detect moisture in drywall, carpets, moldings, and other building materials. This tool is used to map out the full extent of the affected areas. What may appear dry or be dry to the touch may be affected and this tool helps us find all the moisture.
  •         Moisture Meters are used to actually measure the amount of moisture in the materials. This is a vital part in determining a drying strategy. Moisture meters are used throughout the drying process as areas are monitored daily to document the progress in drying.
  •         Thermohygrometers measure temperature and relative humidity. SERVPRO techs use this information to create an environment in which materials can dry. As with the meters, this tool is used throughout the project to measure and document the progress of drying.

With a full and complete understanding of the severity of a water intrusion SERVPRO can eliminate the possibility of secondary damage resulting from a flood. A call to SERVPRO brings immediate action with our full arsenal of tools to prevent the further spread of water and the possibility of further damage such as rot and mold.

What is In Flood Water?

3/23/2021 (Permalink)

Not all water damages are the same. Many of our friends in Jasper and Newton counties have found that out after recent flooding. The cleanup caused by recent flooding in much different than say a burst pipe you may have experienced in the past. In this blog we will look at the different water types.

What we call “clean” water when referring to water damage is water from a broken supply line for example. Clean water is pretty self-explanatory; it comes from a clean source. Rain water CAN be considered clean water if it is an isolated incident not related to wide spread flooding.

The second type of water is “grey” water. Grey water is slightly contaminated water. A good example of grey water is drain from a dishwasher. Keep in mind that water types can change. Clean water left too long without cleanup becomes grey water as bacteria and other contaminates can begin to grow.

The final classification is “black” water. Black water is highly contaminated as it is the result of encountering sewage, chemicals, or harmful bacteria. The tragic flooding we experienced this spring would be considered black water. Yes, we said earlier rain water was considered clean but as this water flowed out of control through farms and cities it picks up contaminates. Flooding to this extent has mixed with local sewage systems, as well as been in contact with an endless list of chemicals and contaminates.

SERVPRO of Carthage- Joplin always recommends you leave water damage cleanup to the professionals but we cannot stress enough how harmful black water can be. The type of water determines our protocol for proper cleanup. When handled improperly, it is easy to contaminate other areas of your home or business and instead of mitigating damage you may accidentally increase it. Black water should always be left to the pros.

Emergency READY Plan...Save money by preparing now!

3/18/2021 (Permalink)

No one ever plans ON a disaster, but you can plan FOR one. Nationwide, 50% of businesses never re-open following a disaster. The key to re-opening and surviving a disaster as a business is having a solid plan and mitigating damage. SERVPRO’s Emergency READY Plan can assist in that?

Customers from Carthage and Joplin, even Parsons and Pittsburg Kansas as well as Neosho, Monett, and Aurora Missouri have all found real value in the ERP program. Our ERP is a comprehensive collection of data aimed at minimizing the time your business is down. Let me ask you; if a pipe bursts, how much damage can be avoided if the main water valve is closed shortly after discovering the leak? Do your employees know where that shut-off is? Would a document either in hard copy in the office or a digital copy accessible from a mobile devises with that information be valuable in that situation? That is just an example of how our ERP can help you as a business owner.

We determine the main decision makers in your company to locate to make critical decisions fast. We identify priority areas unique to your company or building that require immediate attention, security, or safety needs. All of this is designed to minimize interruption of business if all possible, and that is money in your pocket.

This is a free service to any business owner, but it is certainly not limited to just them. Schools, churches, apartment complexes, hotels, assisted care facilities, and many more have taken advantage of this invaluable service.  

There is much we can do to help you prepare for a disaster but the real value comes if you do suffer a disaster. Your local SERVPRO of Carthage-Joplin franchise takes this information and combines it with over three decades of experience to put you back in business “Like it never even happened.”

National Preparedness Month - Storm Prep

3/18/2021 (Permalink)

September is National Preparedness Month. When it comes to preparedness we could write an endless number of blogs. The Carthage area is effected by natural disasters such as severe storms, tornadoes, and flooding each year. We also see a high number of isolated disasters where flood or fire effects just one home or business. Past blogs and blogs we will publish in the future will discuss many different disasters that effort our area. Today we want to touch on general preparedness that can help when any sort of disaster strikes.

Ready.gov has a whole outline of things people can do each week to be better prepared. Week one’s theme is “Make a plan for yourself, family, and friends”. There are suggestions to be found everywhere. We will even cover a few as well. But all the suggestions in the world cannot form a personalized plan for you and your family. The best person to make a plan for you, is YOU! Take action during this month. Put pen to paper a form a real plan for your family. If you are a business owner reading this, make sure your plans for the work place are clear, concise, and readily available.

During a disaster, you will always need to seek shelter, but depending on the disaster that shelter will differ. If your home or business is threatened by fire your shelter will obviously be outside of the structure. Do you have a plan to exit the structure orderly? Do you have a plan of exit for each bedroom of your home? How about a backup plan if the first route is blocked or cutoff? Once safely out and away from the structure is there an established rendezvous point? Do you have functional smoke alarms that will alert your family when something is wrong?

During other disasters such as a tornado you need to shelter in place. Have you established the safest place in your home or business to seek shelter in this event? If a storm strikes and you are separated from your family do we have a plan to locate the rest of the family and a designated meeting spot? Once sheltered, how long can you survive there if trapped? Do you have a preparedness kit that includes food, water, and needed medications for your family and pets for at least three days?

Drawing a map of your evacuation or shelter plan and having a family discussion is great first step. Now practice the plan! See if the plan is feasible, time the plan in action. See where you can improve and make needed adjustments.

The last suggestion is to stay informed. Be aware of your surroundings. Use technology to your advantage by signing up of weather alerts.

All of this may be a little overwhelming. We have asked a lot of serious question that demand serious consideration. Take it one question at a time! Use the many resources out there to help you from ready.gov and fema.gov. Our social media accounts, which you will find a link to at the bottom of this article will provide many great suggestions as well as links to practical exercises and documents useful to putting a plan together over the next few weeks. Don’t delay. Start implementing a plan of action today, it could mean your life, or the life of your family.

Winterizing Commercial Property

3/10/2021 (Permalink)

Frozen pipe breaking and leaking water SERVPRO of Carthage/Joplin can handle any water loss you may endure during this winter season.

As winter begins to settle in we need to look at winterizing our property to prevent damage caused by freezing temperatures. Today we are going to focus on an area that is sometimes overlooked, commercial property that is seldom used or completely unoccupied.

There is a lot of property in the Joplin and surrounding area that get little regular maintenance and are extremely vulnerable this time of year. The reason may very as to why the property may be left vulnerable. The building may simply be used for storage and no climate control is needed. The property may be for sale. Whatever the case if steps are not taken the owner or property manager may have a real problem on their hands.

The first tip is to leave heat on if all possible. A low setting will ensure the temperature does not fall below freezing and increase the risk of burst pipes. A small energy bill is far better than the cost of a catastrophic water damage. If heating the structure is not an option the water needs to be shut of to the property and all water lines and drains need to emptied. If this is a seldom used building and the water needs to be left on the weather should be monitored and when it dips below freezing it would be a good idea to use the good ol ‘drip’ method of frozen pipe protection by leaving the faucets drip a little so the water moves and does not freeze in the supply lines.

Don’t forget to service you HVAC semi-annually. Regular service is sometimes overlooked on a property we rarely use. It is just as important that a unit is operating properly on a vacant building as it is on any other. Filters need to be changed regularly as well so make it a point to include your vacant and seldom occupied buildings in your regular maintenance plans.

Use weather stripping, and caulking on any areas the cold air might pass through from the outside. Also clean the gutters and drains so built up leaves and debris do not cause ice damming which can create big water damage issues.

These tips should help prevent large water damage mitigation and drying expenses but will also help prevent minor water intrusions as well. Minor water intrusions can slowly deteriorate the structural integrity of the property and promote mold growth. Its not a bad idea to visit the property every few weeks to monitor the condition.

Not all water intrusions are preventable no matter the steps you take. If your commercial property is affected by flood or fire you can rest assured the team at SERVPRO Carthage-Joplin is experienced and ready to restore your property “Like it never even happened.”

Tips for Sewage Cleanup

3/10/2021 (Permalink)

dirty floor, hallway A key step in sewer cleanup is making sure the bacteria from the backup are eradicated.

No one expects to find their home flooded from a simple flush of the toilet, but occasionally such problems do occur. Sewer cleanup experts in Carl Junction, MO, assess the problem in your home and take the appropriate steps to get it back to normal again.

Identify the Source

The source of the water informs the entire cleaning process, so identifying where it came from is typically the first objective. Water from a sewer backup requires a more intense cleaning process because it is likely contaminated with various substances that you don't want to remain in your home:

  • Bacteria or other microbes
  • Feces
  • Harsh chemicals

Remove Water and Materials
Before they can disinfect the area, technicians must remove the excess water and any materials that it has destroyed. This may include tiles, drywall or any other porous materials that cannot be salvaged. It's important to tear out damaged materials so that secondary problems such as further saturation or mold growth don't set in and spread.

Disinfect Affected Spaces
A key step in sewer cleanup is making sure the bacteria from the backup are eradicated. Specialists use strong cleaners to get rid of any microorganisms that remain. To get the cleaning solution into some of the smaller cracks and crevices, they may need to use special equipment. After a thorough cleaning, the specialists test the area to ensure that the microbes are gone.

Restore the Room
The whole area around the flooded toilet must be cleaned and dried, but the remediation process isn't complete until everything is back in place. New walls and flooring that match the existing patterns are installed. The issue that caused the toilet to back up in the first place must be resolved so that there are no more issues.
The sewer cleanup process is pretty straightforward, but it's important that no step is skipped. Experienced specialists complete the process as efficiently as possible.

4 Tips for Avoiding Accidental Fire Sprinkler Activations

2/11/2021 (Permalink)

Active fire sprinkler Unfortunately, not all causes of activation are completely accidental.

Four Tips To Avoid Accidental Fire Sprinkler Activations

Preparing for a potential fire in your Neosho, MO, building is highly important. One aspect of this is installing and maintaining a system of fire sprinklers. Unfortunately, if this isn't done properly, you could experience an accidental activation. The resulting moisture from it may cause water damage. Unfortunately, many people are unsure about how to conduct preventative sprinkler maintenance. 

1. Keep the Heads Away From Heat
One of the most basic ways to activate a fire sprinkler is by placing it next to a heat source. Since sprinklers rely on heat to determine when water should be released, this is bound to backfire. Here are some things to avoid:

  • Microwaves
  • Skylights
  • Stoves

2. Disallow Nearby Items
If a fire sprinkler is jostled in some way, it may be activated. Therefore, it's important to prevent any items from getting too close. If there's tall furniture or stacks nearby, try to place each one away from the heads. Don't let anyone use the sprinkler or its protection to hang decorations, either.

3. Conduct Inspections
Unless this is your field of expertise, you won't be able to conduct sprinkler maintenance on your own. Having a professional come in to test your system is an excellent step to take. Make sure that the worker checks the state of your pipes. A corrosion or leak could cause substantial water damage.

4. Install Guards
Unfortunately, not all causes of activation are completely accidental. If your building experiences any vandalism, the destruction may cause the fire sprinklers to be triggered. In order to prevent this activation, you can try installing guards over the heads.
Fire sprinkler systems involve substantial amounts of water, so activating one is likely to cause damage. In order to avoid this, try to conduct regular sprinkler maintenance. If damage does occur, remember to call a water damage repair company, as well as your insurance providers.

A Restoration Company Is A Lifeline When Water Damage Occurs

2/11/2021 (Permalink)

Servpro technicians downloading from a truck drying equipment into a commercial building. Working with a water restoration company benefits all sides.

Three Reasons The Service Assists Everyone

Tending to water damage isn't easy. The process takes time and a great deal of patience and effort. Commercial owners in Webb City, MO, must focus on fixing the property and communicating with the insurance adjuster. Going back and forth for approval can be hard on both parties, ensuring that requests are adequately supported and formatted. This may slow down project completion and create quite a headache. However, working with a water restoration company benefits all sides, allowing a team of experts to act as the intermediary, creating efficiency and accuracy.

1. They Understand Insurance Demands
Property owners know their business. They may not understand insurance language or laws. When it comes to filing for services, there may be a disconnect in filling out paperwork or completing the process. Preferred vendors such as SERVPRO, take over the task of communicating. The electronic claims system permits their specialists to follow protocols that match insurance demands and numbers. This reduces confusion and speeds up approvals.

2. They Mitigate Secondary Damage
An insurance adjuster wants to minimize the property's harm, reducing overhead costs. Owners don't always know how to do just that. Lingering water damage leads to mold growth and structural rot, only escalating the amount of work required to restore the premises. A restoration crew responds immediately to calls. Employees are on the property within 24 hours to investigate the concern and lesson devastation.

3. They Document and Clean
To secure an insurance claim, provide sufficient evidence to adjusters. What does that mean? Remediation experts know. From the start, they begin testing air quality and moisture levels. They photograph impacted materials and personal belongings. Also, they assist in creating inventory lists, taking all of this off of the owner's plates. It's done to meet insurer needs and in a timely fashion.
The insurance adjuster must have the right information before claims are processed. Without it, emails may go back and forth, seeking corrections and additional data. Restoration businesses work for both parties to collect and information correctly.

3 Places Mold Can Hide in Your Commercial Building

2/3/2021 (Permalink)

Removing mould from the wall in the house. Hand in blue glove tears off wallpapers damaged by fungus If you own a building with wallpaper, fungi may be lurking behind it.

Places Where Mold Can Hide

Mold can damage your Carthage, MO, commercial building and cause long-term issues, including an unpleasant mold smell. This odor can make your employees and customers uncomfortable, and in some cases, the mold itself may not be visible. There are several places fungi can hide, and calling in a professional mitigation and removal team can help you pinpoint the source of the odor.

1. HVAC Ducts
If your heating, ventilation and air conditioning ducts have leaks or do not operate correctly due to age, this can cause moisture to enter the ductwork, where mold can take hold and grow unchecked. Most types of fungi do not require sunlight to grow and spread, and as the mold eats, it releases a waste product called mycotoxins, which creates the fungus smell. Having your ductwork checked can uncover the source of the odor.

2. Under Carpet Padding
Even a minor flood can cause mold to grow, and if your building experienced a flood, incomplete cleanup may cause mold to grow under carpeting and beneath the padding. Dining room carpeting in a restaurant or in an office may be hiding mold, which can cause a musty mildew smell that is both persistent and unpleasant. Your mitigation technicians may have to remove the carpeting and padding to resolve the issue.

3. Behind Wallpaper
If you own a building with wallpaper, fungi may be lurking behind it and causing a mold smell you cannot pinpoint by sight. Your technicians may use thermal imaging equipment, such as cameras, to find sources of moisture and mold growth. Depending on the severity of the damage, you may have to replace the wallpaper in the affected areas.
An unpleasant mold smell inside your Carthage, MO, commercial building can make your employees and customers uncomfortable. Because fungi can hide in a variety of places, calling in a professional removal team can ensure that the mold and its accompanying odor is completely eradicated.

Are You Ready For Severe Weather?

1/27/2021 (Permalink)

Flood water on the basement of a home in Joplin, MO SERVPRO of Carthage/Joplin are water removal specialists.

Severe weather has already touched parts of Joplin, MO this spring.  SERVPRO of Carthage-Joplin wants you to be safe so we wanted to share some severe weather preparedness tips.

Weather Radios: Weather radios are the most reliable way to receive notifications of severe weather. Many of us rely on television or radio updates in the event of severe weather. More and more people depend on their cellular phones these days and get updates as well from weather apps, personalities on social media, or wireless emergency alerts (WEA’s). All those are great but have their limitation during severe weather. TV and radio broadcasts can be interrupted. Mobile devices rely on towers and those towers can be damaged and cease to function during severe weather. A weather radio, WITH CHARGED BATTERIES is the most reliable way to be informed of severe weather.  Be sure to properly program your weather radio so you only receive the alerts you want for the counties you want.

Emergency Supply Kit: Having an emergency kit can be a life saver.  Most emergency management agencies recommend supplies for up to three days. The following is a list you can use as a guideline:

  • Water – 1 gallon per person per day
  • Food – non-perishable
  • Manual can opener
  • Battery operated radio, preferably a weather radio
  • Flashlight
  • Extra batteries for radio and flashlight
  • First Aid kit
  • Whistle to signal help
  • Clothing, blankets
  • Dust mask or bandanas
  • Plastic sheeting, garbage bags, and duct tape
  • Wrench or other tools to shit off utilities
  • Hygiene items
  • Important documents. (Copy of insurance policy, bank account info, identification, etc.)
  • Fire extinguisher
  • Matches in waterproof case
  • Cash

Make family plan: Make sure all in the home knows where to go in the event of severe weather.  If for some reason the family is separated in the event of a severe storm, have a meeting place established as to aid in finding each other amidst devastation.

Next week will discuss being prepared as a business with our Emergency Preparedness Program.

Act Fast to Avoid Mold Growth

1/5/2021 (Permalink)

One of the biggest stresses when people in Carthage, MO face a water intrusion is the possibility of mold growth. Many believe a flood automatically means the triggering of mold. While the possibility of mold growth can develop after a water damage, it’s not a certainty.

Most species of mold need 72 hours to begin growth. That is plenty of time for a professional mitigation contractor like SERVPRO of Carthage/Joplin to begin the drying process. Drying the structure in a timely fashion is the best way to reduce the chances of mold growth. In fact, the vast majority of water damages we mitigate in a timely manner never have issues with mold. That’s why a fast reaction is important.

Drying surfaces is just half the battle. If moisture remains in the air inside your home or business mold could develop. Any atmosphere over 60% relative humidity can contribute to mold growth. Use of a professional mitigation contractor will insure a full dry out of the surfaces.

Did You Watch?

1/4/2021 (Permalink)

Did you watch the 2020 SERVPRO First Responder Bowl? If you didn’t you missed a great game between #19 Louisiana-Lafayette and the University of Texas-San Antonio. The Ragin Cajuns knocked off the Roadrunners of UTSA 31-24 at Gerald Ford Stadium in Dallas. SERVPRO of Carthage/Joplin is proud to be a small part of the ESPN Bowl family but more important we are proud of what the game stands for.

First responders are the backbone of our communities. We are blessed in the Joplin area to be served by outstanding law enforcement, fire protection, and paramedic care. SERVPRO of Carthage/Joplin has enjoyed a tremendous relationship with local first responders for some time. When the COVID pandemic hit we tried to help as much as we could by disinfecting first responder vehicles to help them feel safer while doing their critical job.

SERVPRO of Carthage/Joplin has long since been a partner of local first responder charitable efforts in our local community. We even proudly took last place in the last years annual Joplin Fire Department chili cookoff.

In the event of an emergency who do you want to work with? Work with a team who supports our local heroes and heroes on a national level like the SERVPRO First Responder Bowl does.

Disconnect Garden Hoses

12/29/2020 (Permalink)

For most people the season to use garden hoses are over and many have disconnected them and put them away for the winter. Some of us however still have use for a garden hose and use them often even in the winter months. Still yet some just procrastinate or just plain forget to disconnect them. For whatever the reason is, if your garden hose is currently connected to an outside faucet you need to disconnect it immediately.

Winter temperatures are starting to settle in across our region, especially overnight.  A garden hose full of water is exposed to these cold temperatures and is vulnerable to freezing. This puts pressure on not only the hose but to the faucet and the interior plumbing. Ice takes up about 10% more space than when its liquid form of water. That expansion can bust faucet fittings or those pipes that supply the faucet. This can result in extensive damage and costly repairs.

SERVPRO of Carthage-Joplin see dozens of water damages each year caused by this. Don’t get left out in the cold. Or at least don’t let your garden hose left out in the cold.

Fire Extinguisher Class Identification

12/9/2020 (Permalink)

Did you know there are different classes of fire extinguishers for different types of materials and fires? For example, if you had an electrical fire, you would want to use a CO2 extinguisher. Using a foam spray or water-based extinguisher would be disastrous. To help you distinguish which one is right for you, the information below will explain what class of extinguishers is suitable for each scenario.

  • Class A – Ordinary Combustibles. Suitable for cloth, wood, rubber, paper, and most plastic.
  • Class B – Flammable Liquids. Used on grease, gas, oil or oil-based paints, or other flammable liquids.
  • Class C – Electrical Equipment. Primarily for appliance fires, tools, machinery.
  • Class D – Combustible Metals. Suitable for flammable metals, typically found in factories.
  • Class ABC – Filled with mono ammonium phosphate and is suitable for all three classes (ABC).
  • Class K – Combustible Cooking. Commercial kitchens, cafeterias, restaurants, etc. that use a lot of vegetable oils and animal fats.

For additional information, you can visit https://www.usfa.fema.gov/prevention/outreach/extinguishers.html

Annual Fireplace Maintenance & Creosote Buildup Prevention

12/3/2020 (Permalink)

Apart from cooking, the second highest cause of home fires is from heating sources, such as fireplaces, furnaces, and small electric heating units. A buildup of creosote in the chimney or stovepipe is the biggest offender.

What exactly is Creosote? Creosote is a buildup of flammable material caused from burning wood and is highly combustible. When the temperature dips below 250 degrees, the gases buildup inside the chimney or stovepipe and form a sooty layer. This first layer is easy to remove by sweeping the chimney with a chimney brush. However, if left to build up, that layer can turn into a harder, flakier substance that lines the flue and is much more difficult to remove. A drill and rotary loop on a rod will be needed to clean the flue properly at this point. If not cleaned, this buildup continues to thicken and will start to look like tar dripping down the inside of your flue/chimney - this is what results in a chimney fire.

  • To help prevent creosote buildup in your flue, you should only burn seasoned firewood. Firewood that has been left to dry for 6-12 months burns hotter and has less moisture which causes smoke, which then causes creosote. Wet firewood also decreases the amount of heat so you are just wasting energy.
  • Air flow is extremely important when burning wood in your fireplace. If you have glass doors, keep them open to allow proper air flow so your fire can burn hotter. A hotter fire burns more combustible gas resulting in less buildup in the chimney.
  • Try and avoid burning artificial logs, these have a large amount of combustible gases.
  • Hire a professional chimney cleaner to inspect and maintain your fireplace and chimney every year.
  • If you should suffer from smoke or fire damage, call SERVPRO. We will make it “Like it never even happened.”

Large Scale Disasters Are Not A Problem for Small Franchises

11/30/2020 (Permalink)

SERVPRO of Carthage/Joplin may be a small, family-owned franchise, but we are part of a much larger family. This is especially helpful when large-scale disasters strike and we are short on the manpower or equipment needed to respond. As a SERVPRO franchise we have access to national resources, which means we are faster to respond to any disaster and no job is too large for us to handle.

With over 1,800 franchises nationwide, we are able to arrange for Disaster Recovery Teams from surrounding areas to deploy to catastrophic events, such as a flooding, hurricanes, blizzards, or tornadoes. These professionally trained teams are strategically placed across the US, so you can be confident that SERVPRO always has your back.

SERVPRO of Carthage/Joplin alone provides 24/7 emergency services and highly trained water and fire restoration specialists. For service you can count on, call the professionals at 417-623-1388.

Why Should You Use SERVPRO?

11/11/2020 (Permalink)


SERVPRO of Carthage-Joplin is proud to be an IICRC Certified Firm. This stands for Institute of Inspection Cleaning and Restoration Certification.

Why should that matter to you? Well, by following the most extensive guidelines and standards of the IICRC, we use only the best practices in the industry to ensure you have the safest, healthiest, and the most professional services of whatever disaster you are experiencing.

The standards of the IICRC are reviewed and updated every five years to keep up with the rapid changes in water damage restoration and advancing technology in science. Our high standards ensure only top-notch service to all of our clients and agents. Unfortunately, there are a lot of companies out there that scam unsuspecting clients and end up causing more damage in the long run. Our technicians are highly trained and must regularly participate in classes and pass standardized exams.

Below are some of the certifications that one or more of our team members currently holds:

  • AMRT- Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying
  • CCT- Carpet Cleaning Technician
  • FSRT- Fire & Smoke Damage Restoration Technician
  • OCT- Odor Control Technician
  • WRT- Water Damage Restoration Technician  

For professional service that you can count on, call SERVPRO of Carthage/Joplin for all your restoration and mitigation needs.

Winter Weather Survival Tips - Be Fire Smart

11/10/2020 (Permalink)

Peak months for home electrical fires are November through March. Typically, these are from lighting equipment or faulty electrical wiring. However, these risks are increased through the use of fireplaces, portable space heaters, dry Christmas trees/decorations, and candles. Did you know that December has the highest number of home fires caused by candles; Christmas Eve, Christmas Day, and New Year’s being the highest days of the year? Play it smart and follow our tips to reduce your risk of a home fire this season.

  • Never use an extension cord for plugging in a space heater. Always plug directly into an outlet.
  • Keep anything flammable away from any heat source, such as a portable space heater or your fireplace. Never leave them unattended.
  • Only one electrical, heat-producing appliance should be plugged into an outlet at a time.
  • Never place your candles near fabric, curtains, tablecloths, and bedding – keep them 12’ away. Flameless candles are even better!
  • Always place cooled fireplace ash in a metal container with a lid. Store this container 10- feet away from your house outside - never inside.
  • Replace the batteries and test all of your smoke detectors and CO monitors to ensure they are working properly.
  • Have your chimney and fireplace cleaned and inspected each year by a qualified professional.
  • Burn only dry and seasoned fire wood.
  • Check that your Christmas lights are not old, frayed/pinched, or have exposed internal wiring before placing on your tree or around your house. Turn off your lights before going to bed or leaving for any length of time.
  • Ensure you Christmas tree is watered regularly to prevent it from drying out. Dry trees are highly flammable!
  • Check that your faux Christmas tree has the label “Fire Resistant”.
  • If you have a fire hydrant, keep snow and ice from building up and around it in the event of a fire emergency.
  • Keep a fire extinguisher in your kitchen, or in an easily accessible area. Check to make sure it hasn’t been damaged or needs recharging.

Winter Weather Survival Tips - Ice Dams & Snowmelts

11/3/2020 (Permalink)

Oftentimes when we picture winter, we think of snow-covered trees, frosty windows, a cozy fire, and building snowmen; we don’t typically think of the harm all of that snow and ice can cause to our homes. For week two, we wanted to post some tips on how to prevent ice dams and snowmelts from ruining your cozy winter fantasy.

Ice Dams

Ice dams are caused by warm air from the attic causing the snow on your roof to melt, which then runs down into the gutters and refreezes. This causes a build-up of ice that is then forced under the roof edge or covering and into the home causing extensive damage. The weight of the ice could also cause your gutters to pull away from or off of your house. To help avoid this situation, you should:

  • Keep your gutters clean and free of any blockages that could cause water to not drain properly.
  • Adding additional insulation to your attic floors helps prevent heat from getting into the attic which causes the snow to melt.
  • Use a snow rake or broom to help remove snow from your roof. Do not climb onto the roof to do this as it could be icy and cause you to slip and fall.
  • Checking your roof a couple times a year for weaknesses or structural damage, replacing loose or cracked shingles, or having your roof resurfaced is an excellent way to prevent damage that could cost you thousands.


Snowmelt is water and runoff that has resulted from melting snow. If you have a significant amount of packed snow around the outside of your home and the temperature rises, this will cause the snow to melt and then seep into the foundation or basement of your home. To help prevent this, try the following:

  • Clear a five-foot perimeter around your home of snow and ice to keep the water from melting and pooling around the foundation of your house.
  • Seal any cracks or fissures in the foundation with caulking or sealant.
  • If you have a sump pump, test it often to ensure it is working properly.
  • Keep your roof clean of snow by using a snow rake or broom.
  • Adding downspout extensions helps move melted snow/water away from your home.

In the event water should find its way into your basement, through the ceiling, or anywhere else in your home, call a professional water restoration service like SERVPRO of Carthage/Joplin to come and help you. We are here to help!

Winter Weather Survival Tips - Frozen Pipes

10/27/2020 (Permalink)

It’s almost that time of year again! Our SERVPRO of Carthage/Joplin crew has been enjoying a few weeks of beautiful fall weather but woke up to our first freezing rain of the season. Winter is teasing its arrival and with that comes frozen pipes, leaking roofs, ice dams, and finicky appliances.

According to the Insurance Information Institute (III.org), water damage and freezing made up 23.8% of insurance claims in 2018. Most of these could have been avoided with preventative maintenance. To better assist our homeowners, we have compiled a list of tips and tricks to help you safeguard your home from the hazards of winter. This week's tips are how to prevent frozen/burst pipes.

  • Keep your thermostat set above 55 degrees, even if you leave for vacation or are away from the home for any length of time.
  • Leave the cabinet doors under the sink open to allow the warm ambient air to circulate around the pipes.
  • Leave your faucets on to drip slowly – running water helps prevent the pipes from freezing.
  • Wrap insulation around any pipes that are exposed to the outside elements or in crawl spaces.
  • You should never use a space heater, blow torch, or other open-flame device to thaw frozen pipes. A blow dryer or an electric heating pad/blanket wrapped around the pipes on a low setting will thaw the pipes safely and efficiently.
  • Keep your faucets on to allow the water to flow once it starts to melt.
  • Seal all cracks and gaps around the perimeter of your house with caulking to keep cold air from seeping into your home.

In the event water should find its way into your basement, through the ceiling, or anywhere else in your home, call a professional water restoration service like SERVPRO of Carthage/Joplin to come and help you. 

Preventing Moisture and Mold in the Home

4/14/2020 (Permalink)

While the current weather outside does not reflect it, warmer weather is on the way. It won’t be long, and we will be complaining that it is too hot and be running for the thermostat to crank the AC unit on and try to find a comfortable temperature.  

This can create a perfect environment for mold growth in your home if there becomes enough moisture in the area. There are four requirements for mold growth:

  • Mold spores
  • Moisture
  • Temperatures of 70° or more
  • Food source - Not a steak and potatoes kind of food, but the mold spores generally feed on wood, drywall, and insulation.

To help in the prevention of mold growth there are some steps you can take:

  • Maintain the moisture level- anything above 50% is favorable for mold growth and anything below 30% can have negative effects on your health. You want to keep it between 30-50%.
  • Fix any leaks as soon as you find them
  • Clean up any water spills as soon as you notice it. It doesn’t take a large amount to create a huge, moldy mess.
  • If your AC unit is inside, make sure you empty the drip pan regularly to prevent any overflow and avoid a damp environment.

Weather-Ready Nation Ambassadors

4/10/2020 (Permalink)

Weather-Ready Nation Ambassador Logo Weather-Ready Nation Ambassador Logo

Did you know that here at SERVPRO of Carthage/ Joplin, we are registered as Weather-Ready Nation Ambassadors through the NOAA (National Oceanic and Atmospheric Administration)?

If you have not taken the time to wander around the website, you should make it a point to do so at some time! It is full of helpful information, and even learning resources for children in order to help them better understand weather, and what they should do in case of a bad weather event.

Storm season is upon us and we know weather is unpredictable and if you have children, this information could be very beneficial in helping them understand the importance of being prepared in the unfortunate yet inevitable event of a dangerous storm.

If you would like information for yourself or educational resources for your children, you should really take time to check their website out.

To get to the educational portion of the website just go to noaa.gov and select Education from the list on the left. From there you will see different tabs and options to choose from depending on the grade level. There are also links to other educational websites or articles that will help you to better understand weather, what it does, how it does it and the ways you can help to keep those you love safe by knowing what you are looking at.

Fogging to Kill Germs

4/9/2020 (Permalink)

Cleaning an Ambulance A crew member is in full PPE while setting things up to fog the back of an ambulance.

If you have turned on a television set, picked up a smart phone, or read a newspaper lately, you know most everyone is being extremely careful to avoid picking up germs from others due to the coronavirus pandemic.

If you have a large space or even a smaller space with a lot of different nooks and crannies, then there may be concerns on how well you are able to really sanitize the area. For some areas it could take hours or days to wipe things down to sanitize them and even still there may be germs left behind.

Have you ever heard of fogging? If you fog an area to combat germs, it allows the chemicals to disperse throughout and will reach content or areas that may have been out of reach or overlooked.  

We wanted to do something to help our community during all of this and our crews have suited up and began fogging approximately 13 ambulances to help them in killing off the germs that may have been hiding.

If you would like more information on fogging and the benefits of it, please reach out. If you would like more information on COVID-19 and what you can do to help flatten the curve, please visit the website for CDC. 

We hope you stay safe and many blessings come your way.

Check Your Smoke Detectors

4/7/2020 (Permalink)

Smoke Detector Smoke rising to a smoke detector

A lot of people check their smoke detectors monthly, some only check the batteries when the time changes and some know theirs works simply because it goes off nearly every time they cook.  I will not tell you which category I am in, but I do know mine works. 

The National Fire Protection Association recommends you have a smoke detector in each bedroom, outside any sleeping quarters and on every level of the house, basement included.  It may seem excessive to some, but the notice you have, the more time you have to get yourself and your family to safety. 

You should make it a habit to check the smoke detectors every single month and change the batteries when you change your clocks twice a year. 

Do not forget that smoke detectors are only good for 10 years and should be replaced accordingly. 

If you do not change the batteries in your smoke detector twice a year, be mindful of any random beeps or chirps. When the battery is dying it will make a sound every couple of minutes or so. Please do not ignore this as it is reminding you to replace the battery and this could ultimately save your life and the lives of the ones you love. 

Keep Your House Dry During the Rainy Season

3/31/2020 (Permalink)

Spring Storm Graphic Spring Storms graphic from weather.gov - NOAA

The birds are singing, flowers are blooming, the days are getting longer, and the temperatures are climbing. The allergens are also in full blown attack mode too, but that is a whole different topic.  You know what this means? Spring is here.  

Tomorrow is April 1, and I am sure you have heard the adage April showers bring May flowers, haven’t you?  Well, it is that time of year again and we have already seen a fair amount of wet weather with plenty more to come.

The wet, rainy and stormy season is upon us and there are precautions we can take to help keep the inside of our homes dry as well as keeping our families safe:

  • Make sure you trim the trees and branches
  • Make sure landscape or yard ornaments are secure
  • Make sure your gutters are cleaned
  • Make sure the roof does not have any leaks or holes, if you find holes, repair them before it gets any worse and causes any more damage.
  • Make sure you have a safe place to go, whether is be a basement, cellar or a room/closet in the home that does not have any windows
  • Stock an emergency kit- make sure to include water, a flashlight, extra batteries, personal hygiene items, jackets and a first aid kit. If you visit https://www.weather.gov/owlie/emergencysupplieskit you can see a full list of great ideas to make sure you include in your kit.

While I am hopeful that the storms do not cause a lot of problems for any of us, if you need help with cleaning up water from an unexpected leak or a flooded basement, do not hesitate to call someone who knows the importance of a job well done. Call SERVPRO of Carthage/ Joplin at 417-623-1388.

Document Restoration

3/16/2020 (Permalink)

Due to the fact that we do have national backing, in the event of water damage in your clinic or office space, even your home, we have the ability to utilize the SERVPRO document restoration team to assist in recovering damaged documents, such as:

  • paper documents
  • books and magazines
  • manuscripts and files
  • photographs, films, negatives, and microfiche
  • x-rays
  • blueprints and maps
  • parchment

Through freeze-drying, the restoration team is able to restore many things most people would think were a total loss. Freeze-drying is a water removing process done by freezing the material, reducing the pressure, and then adding heat which allows the frozen water to sublimate. This allows the documents to dry and removes the moisture while keeping the documents in their original condition and prevents any further damage. 

They are also able to sterilize the above documents using a process called gamma irradiation to kill bacteria through breaking down the bacterial DNA should the documents come in contact with any potentially harmful bacteria. 

Once those documents have been saved, the SERVPRO document restoration team could even save your documents digitally so you would have back-up access to your records at the palm of your hand.

Also, you would not have to worry about confidentiality because this work is managed by HIPPA Master-certified technicians and is under constant surveillance.  

If your clinic, office, or business of any other sort could benefit from these services, call us. We can help. 

Springtime Storms

3/12/2020 (Permalink)

Radar Screenshot Radar screenshot from previous storm event

It is nearing springtime and that means a lot of rain showers, storms that bring heavy rain, high winds, hail and unfortunately, tornadoes. We live in the Midwest, this is inevitable. 

Some tips that may prove to be beneficial:

**I am yelling these first three in hopes they really stand out.

  1. KNOW YOUR INSURANCE COVERAGE! Make sure you know ahead of time what would be considered a covered loss. If you do not think you have adequate coverage, make appropriate changes. Knowing in advance, and being prepared, is better than finding out too late. 
  2. UPDATE YOUR HOME INVENTORY! A lot of people do not think that far ahead and when tragedy strikes, they have no clue where to begin when putting things down on paper for their insurance claim. There are quite a few apps that will help to keep things logged and in order, some are free and some cost money, but in the end, it will help a lot during a time that is already emotionally and physically exhausting.  If you would rather not go through and log everything in the house, then take your video camera and record video of all of the items, making sure to get serial numbers and even in the cupboards and closets. Save it in numerous places, so if one copy is destroyed or damaged you will have a back-up. EVERYTHING HELPS!
  3. CHECK YOUR SUMP PUMP! During this time of year, a lot of water jobs we do is because a sump pump has failed.  If you have a basement, you more than likely have a sump pump that is used to rid a sump basin of excess water. If the sump pump fails, you will have a flooded basement, and sometimes mold growth. It is a giant mess and a big headache for homeowners that could have been prevented in most cases. 
  4. Trim the trees away from your home. This will help lower the chances of having limbs and branches landing on your roof during high winds. While it may not stop it all of the time, every effort helps. 
  5. Make sure your yard is level and not sloping towards your house. If it is sloping towards the house then the likeliness of water running towards the house during heavy rain is much greater. 
  6. Clean your gutters. If your gutters are cleaned out then it allows the water to flow from the roof and will hopefully prevent the water from standing on the roof which can lead to leaks and a mold issue. 
  7. Have a plan and know it. Practice it so when it is most important, it comes natural to your entire family. Where will you go in the event of severe weather? Where will you meet after it is over if you are not already home together? Who will be your contact to let them know you are safe? If you have this plan in place, there will be less panic and chaos if everyone knows what they are supposed to do. 

While we hope you all stay safe and dry, if you are affected by the spring storms, know we are only a phone call away. 


Emergency Ready Profile- Are You Prepared?

3/9/2020 (Permalink)


Last month we responded to a local casino for a water loss that had occurred. It was not a small loss by any means and affected numerous floors of their hotel. On day one our team had to take the stairs up to the 12th floor and back down repeatedly because the elevators were also down as a result of the water loss. 

Our crew was in there and doing all they could to get the rooms dried out so they could open them back up for customers, but as anyone knows, things do not always go according to plan. 

The guys are still in the hotel because during the mitigation process they found mold growing behind some of the baseboards in the rooms. If you ever question how quickly mold can grow after a water loss, please don't risk it. It is dangerous for your health and can make you pretty sick if you are around certain types for too long. 

I said all of that to ask this: Do you have a plan in place for your office or business? Would your employees know what steps to take should something like this occur on their shift? Do they know how to shut off the water should a leak happen? Do they know what to do if they see mold growing or come across a bio-hazard scene? These and many other questions are not usually thought of until it is too late and in the moment your team is scrambling to come up with a plan and panicking while trying to figure out who to call first. 


We can get your business set up with an Emergency Ready Profile (ERP) that will lay out step-by-step instructions/directions for all employees so they are all on the same page and aware of how to handle any emergency situation such as a busted pipe, or even an unexpected but necessary bio-hazard cleaning. It only takes a little of your time in the beginning to save a whole lot of time when it is most important. 

If you would like to see about getting an ERP for your business, please call us and we will come to you! 

"Confidence comes from being prepared."

             - John Wooden

Spring Cleaning

2/21/2020 (Permalink)

I don't know about you, but having my house clean is important because a clean house makes me happy.  I am also a realist and know that sometimes I let little things slide because I get busy with life.  Spring is quickly approaching and I have my deep clean day written down in my planner so I will make it a priority to scrub my house from top to bottom.  

Aside from the usual scrubbing of walls, ceilings, fixtures and upholstery, there are a couple of things that I didn't think about doing during this time, but it will certainly help in making sure it is done annually if I make a point to do it all at once.

I was looking for different tips and tricks to help make my cleaning go a little smoother and saw a few things that I never even thought to do during my heavy cleaning.

Make a schedule. I am a distracted cleaner, so I have multiple tasks going at one time. However, I read a lot of people can stay on task by setting a daily (if you're splitting it between numerous days) or hourly (if you want to get it all done in one day) schedule and STICK TO IT! This helps cut down on the number of tasks you have going and you are able to focus on one thing at a time. 

The medicine cabinet is not something most people clean regularly and if you're anything like the majority, you have old, unused, expired medicines in there. Remember to clear that out and dispose of the medications safely and legally. 

It is also recommended to change or wash the shower curtain (I do mine monthly) or change the liner when you are doing your spring cleaning. 

It is also a great time to start thinking about what clothes you no longer need or wear and clear out some closet space. 

Please make sure to be mindful and cautious as to what cleaning agents you should use and don't do anything to bring harm to yourself, your family or your pets.  Not everything mixes well together and some combinations can create fumes that will make you sick. 

Now is a great time to start making a checklist on what you want to tackle! 

Happy Cleaning! 

Cleaning Contents After A Fire

2/10/2020 (Permalink)

Boxes in Warehouse Boxed items being stored in our warehouse.

When you go through something devastating, such as a home fire, there are many emotions that you generally process. We strive to make that process a bit easier with the mentality in place that we will work to restore all that we can instead of having to completely replace all of it.  We know there are some things that cannot be replaced such as family heirlooms and those special sentimental pieces. 

Our fire team will go in and help you make a list of the contents of the home and make a report of items in your home; they take a room by room inventory, including pictures, to help better understand what can be restored and this can also be beneficial in most insurance claims. 

Once we have the list, the team can pack up the items that are to be restored and move it all back to the warehouse where the items are then cleaned to the condition it was before the fire using a few different types of cleaning methods, determined by the item itself. Not all things are made the same and some things require special care and attention than others during the cleaning process. 

When the items have been cleaned, they are boxed up and can be stored in our dry, temperature-regulated warehouse until the customer is ready to have the items moved to their home. 

Cutting Corners Can Be Costly

2/6/2020 (Permalink)

If you are a facility manager, whether apartment buildings or offices, you may have times where some of the spaces are not in use and it may be tempting to just shut the door and walk away while waiting for a new occupant because it is easier and not time consuming. 

Please be aware of potential issues and remember there are some things you will want to do while you are between occupants, you will want to make sure you have the water supply shut off and keep the temperature regulated. 

In doing so this can help prevent the water lines from freezing and bursting and making sure the temperatures are regulated will help prevent mold growth. 

While some may not see the point in paying the monthly electric bill in a space that is not being used, in the end, it is going to be a lot cheaper than taking the risk of losing thousands of dollars in a water loss or having to pay someone to come in and clean the mold up in order to keep the office area clean for those who move in to the space. 

CE Schedule Is Set

2/6/2020 (Permalink)

Recently we posted a blog that talked about us having the ability to host continuing education classes for insurance agents, adjusters, and sales producers. We had to make a few modifications to the schedule but we have completed it and it is set! 

If you are in a position where you need these continuing education credits, we would love to have you in one of our classes. 

This year we are covering two BRAND NEW classes.  This means even though you have had a recent fire or water class, these hours will still count for you.

Since there was such a request for the Ethics class last year, we have added two more classes and have them set for the locations that are more centralized within our coverage area in order to make it easier for some to attend without having to drive a crazy distance. The Ethics class is 3 CE credit hours. 

We will also be going over Restorative Drying for Water Damage and Cleaning and Restoring Smoke Damaged Content. 

If you attended these two classes, you would get 4 hours in CE credit as they are both worth 2 hours each. 

If you wish to attend one of our classes or would like a copy of the schedule, please call the office at 417-623-1388 or reach out to Stephanie or Chris!

Ridding A Home Of Mold

2/5/2020 (Permalink)

Using a HEPA Vac On A Ceiling One of our crew members is using a HEPA vac to rid the ceiling of mold spores.

Getting rid of mold in a home is not always as simple as it sounds. Did you know the mold spores can generally be found on even the silliest of contents in your home? That's right. The crayons in the kiddos room or the flip flops in your closet. When we go in to do a mold clean, we make it a point to HEPA vac the walls, ceilings, windows and all contents to make sure we tackle all of the mold spores. A HEPA vac is a special filtered vacuum that will filter out the mold spores instead of putting them back in to the air like a regular vacuum would do. Once we have vacuumed, we are able to go through and clean things with a cleaning agent ensuring the items in your home and the air you and your family breathe in is clean! 

Moving Furniture After Water Damage

1/17/2020 (Permalink)

Furniture blocked up Furniture blocked up after a water loss.

After water damage or a flood, one of the first things that could be done is to make sure all furniture is lifted from the floor and blocked up; provided the loss is not caused by sewage or any other type of category three water loss.

Blocking the furniture is as simple as lifting the furniture and placing something between the furniture and the floor, it could be anything from plastic to foam as long as it is something that will not rust or discolor the flooring. Moving the furniture allows for drying the wet furniture a lot faster and also helps make sure the flooring underneath can get enough air to dry it out like it should and also helps in the prevention of carpet or floor stains. 

It also helps to make sure everything can dry like it should and helps avoid mold growth under the furniture, carpet/padding and even on the furniture itself. 

If you are unsure what caused the water damage or suspect the water did not come from a clean source, then it would be better to wait for the professionals to help you out in order to avoid coming in to contact with anything that could potentially make you or your family members sick.

BBB Torch Awards 2016

4/8/2016 (Permalink)

Greg and Barbara Cook holding their award for Principles of Trust.

At the BBB Torch Awards 2016 SERVPRO of Carthage/Joplin received the 2016 Principles of Trust Award for the Better Business Bureau. According to the BBB, principles of trust include Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive, Safeguard Privacy, and Embody Integrity. SERVPRO of Carthage/Joplin wants to meet this criteria for everyone we do business with!


Archived Posts