Recent Commercial Posts
Fogging to Kill Germs
A crew member is in full PPE while setting things up to fog the back of an ambulance.
If you have turned on a television set, picked up a smart phone, or read a newspaper lately, you know most everyone is being extremely careful to avoid picking up germs from others due to the coronavirus pandemic.
If you have a large space or even a smaller space with a lot of different nooks and crannies, then there may be concerns on how well you are able to really sanitize the area. For some areas it could take hours or days to wipe things down to sanitize them and even still there may be germs left behind.
Have you ever heard of fogging? If you fog an area to combat germs, it allows the chemicals to disperse throughout and will reach content or areas that may have been out of reach or overlooked.
We wanted to do something to help our community during all of this and our crews have suited up and began fogging approximately 13 ambulances to help them in killing off the germs that may have been hiding.
If you would like more information on fogging and the benefits of it, please reach out. If you would like more information on COVID-19 and what you can do to help flatten the curve, please visit the website for CDC.
We hope you stay safe and many blessings come your way.
Due to the fact that we do have national backing, in the event of water damage in your clinic or office space, even your home, we have the ability to utilize the SERVPRO document restoration team to assist in recovering damaged documents, such as:
- paper documents
- books and magazines
- manuscripts and files
- photographs, films, negatives, and microfiche
- blueprints and maps
Through freeze-drying, the restoration team is able to restore many things most people would think were a total loss. Freeze-drying is a water removing process done by freezing the material, reducing the pressure, and then adding heat which allows the frozen water to sublimate. This allows the documents to dry and removes the moisture while keeping the documents in their original condition and prevents any further damage.
They are also able to sterilize the above documents using a process called gamma irradiation to kill bacteria through breaking down the bacterial DNA should the documents come in contact with any potentially harmful bacteria.
Once those documents have been saved, the SERVPRO document restoration team could even save your documents digitally so you would have back-up access to your records at the palm of your hand.
Also, you would not have to worry about confidentiality because this work is managed by HIPPA Master-certified technicians and is under constant surveillance.
If your clinic, office, or business of any other sort could benefit from these services, call us. We can help.
Emergency Ready Profile- Are You Prepared?
Last month we responded to a local casino for a water loss that had occurred. It was not a small loss by any means and affected numerous floors of their hotel. On day one our team had to take the stairs up to the 12th floor and back down repeatedly because the elevators were also down as a result of the water loss.
Our crew was in there and doing all they could to get the rooms dried out so they could open them back up for customers, but as anyone knows, things do not always go according to plan.
The guys are still in the hotel because during the mitigation process they found mold growing behind some of the baseboards in the rooms. If you ever question how quickly mold can grow after a water loss, please don't risk it. It is dangerous for your health and can make you pretty sick if you are around certain types for too long.
I said all of that to ask this: Do you have a plan in place for your office or business? Would your employees know what steps to take should something like this occur on their shift? Do they know how to shut off the water should a leak happen? Do they know what to do if they see mold growing or come across a bio-hazard scene? These and many other questions are not usually thought of until it is too late and in the moment your team is scrambling to come up with a plan and panicking while trying to figure out who to call first.
WE CAN HELP WITH THAT!
We can get your business set up with an Emergency Ready Profile (ERP) that will lay out step-by-step instructions/directions for all employees so they are all on the same page and aware of how to handle any emergency situation such as a busted pipe, or even an unexpected but necessary bio-hazard cleaning. It only takes a little of your time in the beginning to save a whole lot of time when it is most important.
If you would like to see about getting an ERP for your business, please call us and we will come to you!
"Confidence comes from being prepared."
- John Wooden
Cutting Corners Can Be Costly
If you are a facility manager, whether apartment buildings or offices, you may have times where some of the spaces are not in use and it may be tempting to just shut the door and walk away while waiting for a new occupant because it is easier and not time consuming.
Please be aware of potential issues and remember there are some things you will want to do while you are between occupants, you will want to make sure you have the water supply shut off and keep the temperature regulated.
In doing so this can help prevent the water lines from freezing and bursting and making sure the temperatures are regulated will help prevent mold growth.
While some may not see the point in paying the monthly electric bill in a space that is not being used, in the end, it is going to be a lot cheaper than taking the risk of losing thousands of dollars in a water loss or having to pay someone to come in and clean the mold up in order to keep the office area clean for those who move in to the space.
How Often Should You Clean The Air Ducts For Your Business?
Dirt and mold growth coming from an air register
According to the National Air Duct Cleaners Association you should have the HVAC units for your business cleaned every 3-5 years.
We have been working with a local apartment complex to clean their air ducts and also get rid of the mold growth that was caused by the dirty air ducts.
There are a few different ways you can tell whether or not it is probably time to have them cleaned, I will list a couple that I watch for in my own home:
1. The smell of mold coming from the vents
2. Visible, thick dirt in the air ducts.
3. Build-up of dirt around the vent register
4. Your home seems to be more dusty than usual
You may even see an increase in your electric bill, which could be due to the air not being able to flow through your ventilation system like it should, requiring your system to work even harder.
You should also have them cleaned if you are moving in to a new home or business location, if pets are allowed indoors and also if you have done any remodeling in your office recently.
Keeping your HVAC system clean will eliminate most, if not all, of the mold growth all while helping to keep the air you are breathing in a lot cleaner.
Water Damage in a Multi-Tenant Medical Facility
In the commercial realm working with multiple tenants in the same commercial space is common. This was recently demonstrated in a water damage to a local medical facility.
The damaged building was a four-story complex. A roof drain broke during heavy rains and flooded the entire northeast corner of the building on all four floors. The tenants were a collection of independent medical professionals, and other medical offices and clinics maintained by two different hospital groups.
Safe to say the needs of each tenant was unique. We accommodated as much as we could in each set of circumstances. The top priority for all however, was to get back in business 100% as soon as possible. Patients were depending on a clean and healthy facility to seek treatment.
In the end all were pleased despite the interruptions and irritating working surroundings.
We Understand the Challenges in Assisted Care Facilities
Assisted care and memory care facilities present challenges that other commercial jobs do not. We have responded to dozens of assisted care facilities over the years for services that ranged to basic carpet cleaning to flood and fire mitigation and clean up. This is always a challenging time not only for the facility employees but for their guests as well.
The top priority in any project is safety. In these cases, it is tenfold. In the best-case scenario, all guest can be moved away from effected areas but that is not always an option. Security of the property is very important. While the project is going on exits must remain secure. A wondering guest of the facility who leaves the property through a propped open door is a dangerous situation.
Another issue are trip hazards and blocked access because of equipment. Special attention needs to be used with hoses and power cords as to keep walkways as clear as possible. A larger than normal area needs to left in walkways to accommodate walkers, wheel chairs and even gurneys and other emergency medical equipment and personnel.
Life in these types of facilities is many times very structured. This interruption to the normal schedule can be difficult for the guests to handle. Some guests are intrigued and curious about our presence. In either case, patience and care needs to be shown to all guests. Guest must be treated with dignity and respect.
As stressful of a time as this can be, facility administrators and staff can be put to some degree of ease knowing our experience in these types of projects. Our goal is to always get business back operational in as little time as possible while being as least invasive as possible.
Our Goal Is Simple…Get You Back in Business
Commercial water loss in Columbus, KS
Dozens of local business have relied on SERVPRO of Carthage/Joplin after a disaster here in the Joplin area. Whether it was because of a flood, a fire, or even storm damage, local business owners trust SERVPRO to get them back up and running.
Statistics nationwide show that 50% of businesses that are forced to close their doors due to suffering some sort of disaster do not open the doors back up. Ever! Even worse is the majority of the business that do reopen still fail in the next three years.
Our goal is very simple when we respond to a commercial loss of any type. We are going to beat the odds! SERVPRO of Carthage/Joplin is dedicated to helping people restore their lives, and do it as fast as possible. Interrupted service can be a killer to business of any size but especially to a small business. Our team has the knowledge and experience to get you back operational in as little time as possible.
Once on site, we can set a strategy and a plan of action that fits your individual needs. If staying operational is an option during the mitigation and restoration process, we will find a way to work around that.
Fast response and expert care are not the only thing necessary for navigating a disaster successfully. Are you ready for a disaster? Do not be caught off guard. Here is a blog we wrote a while back that explains our Emergency Ready Profile® program. https://www.SERVPROcarthagejoplin.com/blog/post/43428/commercial/emergency-ready-plansave-money-by-preparing-now
Courthouse Flood Presents Challenges
The main hallway of the courthouse after standing water had been extracted.
Over the past weekend a pipe burst between the first and second floor of an area county courthouse. SERVPRO of Carthage/ Joplin was called in Sunday morning by the county Emergency Manager. The EM was familiar with SERVPRO because of the work our company has done in collaborating with the county LEPC (Local Emergency Planning Committee). The entire first floor, over 10,000 square feet was affected. Besides just the size of the job, this project present other unique challenges.
Like all commercial projects, time was of the essence. This floor included the county planning and mapping department as well as the Assessor’s office and Parole office and county Emergency Management. Many people were dependent on us to do everyday business at the courthouse.
The second challenge was the amount of contents that needed to be moved out or blocked up out of harms way. Over thirty offices containing desks, chairs, file cabinets, copy machines, and other office furniture and equipment were affected. Fortunately, the volunteer fire department was able to assist in much of the heavy lifting.
Finally, we had to deal with the valuable and sensitive nature of what was stored in this courthouse. Racks upon racks of files containing information on every property in the county was in a room affect by water in the Assessor’s office. In the Parole office a court official was required to be present the entire time we were moving file cabinets.
Despite the challenges the majority of that level of the courthouse was open at the start of business Monday morning. The Parole office, where the water intrusion started was closed for a few days while a more extensive dry out was performed.
By the end of the week the people were milling about the space, doing business “Like it never even happened.”
Do Not Neglect Vacant Property
The old adage is “out of sight, out of mind.” If you are a busy commercial property owner or manager you have a lot on your plate. Your priority tends to revolve around taking care of issues of the occupied spaces under your care. Neglecting vacant property this time of year however, can be disastrous.
One of the greatest issue we see this time of year is a lack of adequate heat in vacant structures. The key word is adequate! We were called to a vacant property in Joplin last winter during extremely low temperatures. The heat was on, set to 55 degrees. The problem, the plumbing was above a suspended ceiling. The air around that plumbing was not 55 degrees, it was well below freezing and the plumbing froze and burst in multiple places. That was a mistake that cost the owners tens of thousands of dollars.
Best case scenario is to winterize the property, shutting off the water supply and flushing the system. But that is not always an option. If the water supply is left on, be conscience of the temperature WHERE the plumbing is.
Fire Prevention Week Is Not Just For Kids
When we think of National Fire Prevention week we typically think of educating our children. Fire departments spend time in the local schools helping them to see the danger in fire and giving tips that the children take home and nag their parents about until it is taken care of. It is a pretty brilliant system actually! As adults we tend to procrastinate things but its pretty hard to tell our kids “No I do not have time to work out a plan to ensure your safety.”
As business owners you too may procrastinate on real fire prevention and evacuation planning. Yes, we all have the evacuation diagrams on the wall that the law mandates. But what are you doing to promote fire prevention in your production area, office space, or anywhere else in your facility? The theme to the 2018 National Fire Prevention campaign is Look, Listen, & Learn. I urge you to really look at your commercial property and ask a few questions.
A fire can be costly in may ways. If you are a manufacturer just think of the down time while the mess is being cleaned up or possibly reconstructed. How much will you lose per day? Can your business sustain that kind of interruption? Look at your operations and workers habits. Is there a way to reduce fire hazards? How seriously do you take the inspection and maintenance of your fire suppression system?
If you run a church, a school, or other public buildings, the thought of evacuating a large group of people can be terrifying. Make sure you have a plan that works in real life, not just on a diagram. If fire does affect your property do you have a plan for your congregation or children to be able to continue to meet?
SERVPRO of Carthage-Joplin has helped many commercial property owners through fires and other disasters in our area. Our help is not relegated to only post-disaster assistance. An Emergency Ready Plan can be put into place and help soften the blow of a disaster by providing ways to mitigate damage.
What Exactly Is a Commercial Disaster?
Equipment malfunction caused this flood in a Joplin MO manufacturing plant. Not only was the production floor affected, so to was this restroom.
One definition of a disaster is a serious disruption, occurring over a relatively short time, of the functioning of a community or a society involving widespread human, material, economic or environmental loss. When we talk to people in the commercial setting they think of a disaster as a major weather-related event. A tornado, a great flood, or something similar. The truth is we see disasters, all be it on a smaller scale, to commercial property on a weekly basis.
A disaster in a commercial setting is anything that causes disruption to business or causes damage to services or goods that negatively impact profitability. Here are the most common disasters we see in the Carthage- Joplin area.
Failed Plumbing: Just like your home, a commercial building is just as susceptible to failed plumbing. Frozen pipe bursts are common in the winter because people may times try to cut cost and may not keep the property from freezing. The strain on plumbing because of everyday harsh use also can weaken the plumbing and make it vulnerable.
Appliances & Equipment: From a simple water heater malfunction to major machinery using high water pressure. Appliances and equipment, even with the best maintenance sometimes fail. Evaluate the equipment in your commercial building. If you are a restaurant or food service provider you may be more at risk.
Sprinkler System Malfunction: Have regular maintenance performed on your sprinkler system annually. This the best way to prevent malfunctions.
Roof Leaks: Okay this one is kind of weather related. But it doesn’t take huge thunderstorm to leave water in your building if you have roof issues. A regular shower can do a great amount of damage if the roof allows it to leak inside.
Experienced any of the above? Call SERVPRO of Carthage-Joplin immediately for quick dependable help. 417-623-1388.
Exposed Roof Damages Church During Rainfall
Containment was set to protect other parts of the church.
Last month SERVPRO of Carthage-Joplin had the opportunity to help dry out a church damaged by water. An independent roofing contractor was replacing the roof and neglected to properly make a portion of the roof water tight. Unexpectantly a summer storm developed over Carthage, Missouri in the evening, dumping heavy rainfall into the vulnerable building.
SERVPRO was called to mitigate and dry the property. The water had damaged half of the fellowship hall so our technicians installed a 40-foot-long by 10-foot-tall containment barrier. Besides the fellowship hall there was extensive damage to a library and several offices. Instead of removing the entire ceiling technicians cut narrow troughs in the ceiling to remove wet insulation. Once the debris was removed hot dry air was piped into the cavity to expedite drying.
This particular church was protected by our ERP Emergency Ready Profile. The ERP was designed to mitigate damage and make a fast response to a disaster. Dealing with a natural disaster such as this it is difficult to mitigate damages, but they knew exactly who to call. Once SERVPRO of Carthage-Joplin was informed of the loss they knew exactly who they needed to speak with and how to tackle the situation based on their prior knowledge of the building.
Vandalism, A Disaster You May Not Be Ready For.
Before and after of a High School after vandalism
A lot of the work we do, especially this time of the year is caused by Mother Nature. Heavy rains leave flooded basements behind. Strong winds damages homes and businesses leaving them vulnerable to the elements. We even see a few fire and smoke damages caused by wildfires be spread by high winds. But the truth is while we do a lot of clean-up caused by Mother Nature we have plenty of man-made disasters to clean-up as well.
We see all kinds of man-made disasters of various sizes. Most consist of mechanical failures, poor maintenance, or just poor judgment. Every once in a while, you stumble on to something you have never seen. Not even after over thirty years in the business. Last month SERVPRO of Carthage-Joplin had such a call.
A commercial insurance agent called us on a Sunday morning. He explained a young man had drove a stolen pick-up truck through a Southeast Kansas high school. Not into, but through the school! He managed to crash through the entry and navigate several hallways leaving destruction in his path. Our job was to clean up the mess, secure the building, and make it safe for the students to return to class the next day.
And that is exactly what we did with the help of our friends from SERVPRO of Olathe KS. Safety was our primary concern. Together the building was secured by boarding up the entry area where the truck initially crashed through. The truck hit multiple doorways made of metal frames and glass doors and sidelights leaving shattered glass everywhere and exposed jagged metal. Those items were removed and disposed of.
Finally, any damage to the floor or walls needed to addressed so students would not trip or be cut or scrape. We used foam pad and moving blankets on the walls to prevent cuts from the damaged drywall and exposed cinderblock. Lastly, we covered the damaged areas with heavy plastic for further protection and to prevent more dust and debris from contaminating the hallways.
After a general cleanup and dusting down of the area near the affect hallways our job was done and the kids returned to class Monday morning on time. Our goal is to always find solutions. Solutions can start with a simple conversation about an Emergency Ready Profile. See our blog for more information. http://www.SERVPROcarthagejoplin.com/blog/post/43428/commercial/emergency-ready-plansave-money-by-preparing-now
Property Managers - You Need an Ally After A Disaster.
SERVPRO of Carthage-Joplin responding to a commercial property in Joplin, MO.
When a disaster strikes a Commercial Property Manager can face enormous pressure. If the facility houses a single company there is pressure to reduce down time as well as make the environment safe and healthy as soon as possible. In multi-tenant situations they may be pressure from multiple entities to get back on track as soon as possible. Whichever the case SERVPRO of Carthage-Joplin can be your best ally in an event of an emergency.
Any Day Any Time
SERVPRO is ready to roll in the event of an emergency 24 hours a day. The most effective way of reducing down-time is fast mitigation. The faster the mitigation begins the less area, materials, and equipment is affected.
Understanding Our Customers
We also understand the need for businesses to continue operation if all possible. As an example, we responded to a commercial client a few months back at 11:30 pm on a Sunday night. By understanding their schedules and needs we formed a plan to prioritized areas of concern in our mitigation. As a result, trucks rolled out of the facility on time at 6:00 am the following morning. We offer free consultations that can help you be better prepared in the event of an emergency. See our blog http://www.SERVPROcarthagejoplin.com/blog/post/43428/commercial/emergency-ready-plansave-money-by-preparing-now for more details.
If you have multiple tenants documentation is a must! Our documentation is designed to show the extent of the damage, mitigation services provided, and detailed restoration progress. In the event of a water damage complete documentation of emergency services, as well as a complete drying report could be invaluable in settling disputes and even litigation.
Want to maintain business as much as possible during a disaster and regain full production/ occupancy as soon as possible after. Call SERVPRO of Carthage-Joplin and we will truly make it “Like it never even happened.”
Maintenance Programs Save You Money
Dirty air ducts = Inefficient HVAC systems.
As a business owner you have invested heavily into facilities, equipment, and inventory that positions you as a leader in your field. Your facility is the heart and soul of your operation. However, the regular maintenance of your facility is many times overlooked. We get it, you spend so much time and money on doing whatever it is that you do carpet cleaning, hard surface flooring, and air duct cleaning may be the last thing on your mind. But ignoring them will cost you a lot more in the long run!
Regular carpet cleaning makes you facility look attractive, professional, and promotes a healthy environment for your employees and guests. Regular maintenance goes way beyond that though. Let’s talk brass tax here. Regular maintenance is the best way to lengthen the life of your carpets. Excessive soils break down carpet fibers. Think of the amount of traffic your carpets are subjected to daily. If you want to get the maximum life span out of your carpets you need to have a professional clean them on a regular basis.
What is a regular basis you ask? Depends on your situation. Many times, annually is sufficient. Environments with high traffic combined with areas where soils are easily introduced into the carpet (i.e. office complex connected to a factory or warehouse) you may have to look at cleaning more often.
Flooring is many times overlooked in regular maintenance plans but air ducts are almost always overlooked. What is in your ducts? Check out our blog from the spring of 2017.
As discussed in our blog from last year daily activities creates pollutants in our indoor environment. Now think about whatever it is you do and ask how much more polluted is your indoor air quality? Manufacturing facilities, warehouses, and laboratories introduce many more pollutants into the environment at your facility. Those pollutants are circulated over and over again in the HVAC system.
Now ask how are those pollutants effecting the mechanical elements and efficiency of your HVAC system? How much was your last energy bill? Built up soils in your duct work is costing you money! A clean system runs more efficiently and ultimately cheaper.
Call SERVPRO of Carthage/Joplin to discuss a maintenance program that custom fits your needs. 417-623-1388.
Water-Damaged Document Restoration
Don't loose valuable documents to water-damage caused by flood or fire! Ask about our state-of-the-art document restoration.
Our service area was hit with some extreme low temperatures that caused havoc in the last week. SERVPRO of Carthage-Joplin responded to dozens of calls stemming from frozen water pipes bursting. Many of the calls we responded to were commercial properties. One in particular was a medical facility that stored records in their basement and of course the basement was flooded after a burst pipe flooded out the office above. This could have been a huge issue because medical facilities are required to keep records for a certain length of time. SERVPRO to the rescue! We offer state-of-the-art document drying services.
From medical records to financial information or even student academic records, we have helped many customers with document restoration. How can we accomplish this? The process is called sublimation. When we encounter documents damaged by water following a flood or fire we immediately itemize, pack, and freeze the documents. Freezing the documents stops additional damage from occurring. Then the process of sublimation begins.
Sublimation is the process of changing a solid (in this case ice) directly into a gas (water vapor) and skips the liquid stage. While it sounds simple the process is pretty high tech. NASA began developing the process about a half century ago. Once perfected, it has become the only method approved by the National Archives and Records Administration and the General Services Administration. We use the same technology and process as the Library of Congress to restore water-damaged books!
No process can restore paper goods to their original quality every time. This process can however drastically improve the quality and make the items usable again following a water-damage. This process is not limited to just loose documents and files. Valuable books and family bibles have benefited from this process as well.
SERVPRO of Carthage-Joplin strives to provide as many solutions as possible following a disaster. If you find yourself in a position of needing solutions in this kind of situation let us put our three decades of experience to work for you.
Winterizing Commercial Property
Water damage to Joplin Missouri area commercial property.
As winter begins to settle in we need to look at winterizing our property to prevent damage caused by freezing temperatures. Today we are going to focus on an area that is sometimes overlooked, commercial property that is seldom used or completely unoccupied.
There is a lot of property in the Joplin and surrounding area that get little regular maintenance and are extremely vulnerable this time of year. The reason may very as to why the property may be left vulnerable. The building may simply be used for storage and no climate control is needed. The property may be for sale. Whatever the case if steps are not taken the owner or property manager may have a real problem on their hands.
The first tip is to leave heat on if all possible. A low setting will ensure the temperature does not fall below freezing and increase the risk of burst pipes. A small energy bill is far better than the cost of a catastrophic water damage. If heating the structure is not an option the water needs to be shut of to the property and all water lines and drains need to emptied. If this is a seldom used building and the water needs to be left on the weather should be monitored and when it dips below freezing it would be a good idea to use the good ol ‘drip’ method of frozen pipe protection by leaving the faucets drip a little so the water moves and does not freeze in the supply lines.
Don’t forget to service you HVAC semi-annually. Regular service is sometimes overlooked on a property we rarely use. It is just as important that a unit is operating properly on a vacant building as it is on any other. Filters need to be changed regularly as well so make it a point to include your vacant and seldom occupied buildings in your regular maintenance plans.
Use weather stripping, and caulking on any areas the cold air might pass through from the outside. Also clean the gutters and drains so built up leaves and debris do not cause ice damming which can create big water damage issues.
These tips should help prevent large water damage mitigation and drying expenses but will also help prevent minor water intrusions as well. Minor water intrusions can slowly deteriorate the structural integrity of the property and promote mold growth. Its not a bad idea to visit the property every few weeks to monitor the condition.
Not all water intrusions are preventable no matter the steps you take. If your commercial property is affected by flood or fire you can rest assured the team at SERVPRO Carthage-Joplin is experienced and ready to restore your property “Like it never even happened.”
Emergency READY Plan...Save money by preparing now!
No one ever plans ON a disaster, but you can plan FOR one. Nationwide, 50% of businesses never re-open following a disaster. The key to re-opening and surviving a disaster as a business is having a solid plan and mitigating damage. SERVPRO’s Emergency READY Plan can assist in that?
Customers from Carthage and Joplin, even Parsons and Pittsburg Kansas as well as Neosho, Monett, and Aurora Missouri have all found real value in the ERP program. Our ERP is a comprehensive collection of data aimed at minimizing the time your business is down. Let me ask you; if a pipe bursts, how much damage can be avoided if the main water valve is closed shortly after discovering the leak? Do your employees know where that shut-off is? Would a document either in hard copy in the office or a digital copy accessible from a mobile devises with that information be valuable in that situation? That is just an example of how our ERP can help you as a business owner.
We determine the main decision makers in your company to locate to make critical decisions fast. We identify priority areas unique to your company or building that require immediate attention, security, or safety needs. All of this is designed to minimize interruption of business if all possible, and that is money in your pocket.
This is a free service to any business owner, but it is certainly not limited to just them. Schools, churches, apartment complexes, hotels, assisted care facilities, and many more have taken advantage of this invaluable service.
There is much we can do to help you prepare for a disaster but the real value comes if you do suffer a disaster. Your local SERVPRO of Carthage-Joplin franchise takes this information and combines it with over three decades of experience to put you back in business “Like it never even happened.”